Comments on: I Quit Safaricom Post Pay

By: Kenneth

Kenneth — Sun, 01 Oct 2023 04:58:37 +0000

I left Postpay in January for the same reasons. I still had my wife on Postpay because she usually exhausts her resources but now that I want to take her out as well, Safaricom seems to have made it harder to leave Postpay so that they lock you in.

By: Jojo

Jojo — Tue, 06 Jun 2023 15:35:27 +0000

In reply to Peter Kimani. Luck you, you are quitting by choice for me I didn't choose to leave postpaid but instead, I got a text letting me know that my Prepaid Transfer has been transferred as requested.

By: Peter Kimani

Peter Kimani — Wed, 01 Feb 2023 09:32:33 +0000

I am also quitting this month, it is now a raw deal. To make it worse, after delaying paying as I usually do, they not only disconnected my line to outgoing calls (acceptable), they also blocked my line to incoming calls. That for me was the deal breaker.

By: JNA

JNA — Sat, 28 Jan 2023 07:19:56 +0000

Totally agree. Customer experience is sadly declining at Safaricom. The USSD code 44410# for data conversion for postpaid customers changed one day in December 2022 with no forewarning or notification. Awful service.

By: Jacob

Jacob — Sat, 24 Dec 2022 07:15:10 +0000

I was wondering how comes I got no airtime, no bundles,no WhatsApp. This article answers mi. I will also go back to prepay pronto. Thanks.

By: michael murimi

michael murimi — Thu, 22 Dec 2022 05:47:19 +0000

I am on my way to exit postpay this Dec, no one wants such a deal, I also caught off guard with unused minutes

By: Alfred

Alfred — Wed, 21 Dec 2022 23:19:14 +0000

Also done that…i hope they’ll think about the step they’ve made

By: Fatma

Fatma — Wed, 21 Dec 2022 06:19:01 +0000

Yea,no network is reliable in its policies.Safaricom enjoying monopoly gives them the annoying liberty to change goal posts & tweet about it . What about the Bonga points changes recently,and the list is endless.

By: Eunice Kinyanjui

Eunice Kinyanjui — Wed, 21 Dec 2022 04:01:47 +0000

We stopped using Safaricom internet long time and calls, we hop for calls to Airtel and for internet to Telkom, now them they get mpesa. It’s only that we haven’t gotten a better option ya mpesa